Question 1

How much does house cleaning cost in Madison?

Accepted Answer

The size of your home, the cleaning type and the time required determine your cleaning cost. For both Madison, WI and surrounding areas market every home is different - and cleanliness is subjective - we ask one simple question to price fairly:On a scale of 1 to 10 (1 = spotless, 10 = very dirty), how would you rate your home’s current condition?This helps us understand the level of effort required and give you accurate, upfront pricing.At Shiny Go Clean, one-time cleaning starts at $185.27, with transparent pricing and no hidden fees. That's our minimum. We provide recurring, deep, and move-in or move-out house cleaning services, so you only pay for what your home actually needs. If you’re unsure which option is best, our team is happy to guide you.

Question 2

What’s included in a recurring house cleaning?

Accepted Answer

Recurring house cleaning is designed to keep your home consistently clean and easy to maintain after the first reset or deep clean.A typical visit includes:Vacuuming, sweeping, and mopping floorsCleaning and disinfecting bathroomsWiping kitchen counters, sinks, and exterior surfacesDusting reachable surfaces and common areasSpot-cleaning cabinet and drawer exteriorsEmptying trash where neededThis service works best for homes that are already in fair condition and need weekly, biweekly, or monthly upkeep. If there is heavy buildup, grease, hard water, pet hair, or move-out level detail needed, we may recommend a deep cleaning or move-out cleaning instead.

Question 3

Do I need to be home during the cleaning?

Accepted Answer

No. You do not need to be home during your house cleaning. Many of our clients prefer to head out while we clean and return to a fresh, spotless home.

We hire trusted, background-checked professionals. As long as we have access instructions ahead of time, we’ll take care of everything and securely lock up when we’re done. Please make sure you do a walkthrough. Once you approve the walkthrough, we mark the job complete.

Report any issues within 24 hours, and we will review them. We do not guarantee additional service. If a job ever feels rushed, tell us and we will make it right.

Question 4

Who does Shiny Go Clean hire to clean my home?

Accepted Answer

Shiny Go Clean isn’t your average mop and bucket operation. We don’t hire just anyone with a mop.

Our cleaners bring over 5 years of real, in home cleaning experience. They’ve run their own businesses, worked with top agencies, and know exactly how to make a home shine.

We background-check, insure, and train every cleaner to treat your home with care.

Bottom line: these are professionals you can confidently trust with your keys.

Question 5

Can I cancel my appointment?

Accepted Answer

Yes, but timing matters.

48+ hours notice: ✅ Cancel free, no questions asked.
24-48 hours notice: ⚠️ $100 short-notice fee.
Same-day or no-show: ❌ Full service charge.

Why? Our cleaners block that time just for you, and last-minute changes mean lost income and no chance to serve another family. You agree to this when booking, but if something truly unavoidable happens, we’ll work with you in good faith.

Question 6

What don’t cleaners do?

Accepted Answer

We keep homes sparkling, but there are limits. We don’t clean fireplaces, toys, carpets, laundry, or dishes - unless clearly discussed over the phone.

We don’t handle clutter, mold, bug problems, pet messes, or anything involving bodily fluids.

Safety-wise: cleaners won’t move heavy furniture (30 lb+), won’t deal with fire or grease damage, and won’t climb higher than a 2-foot step stool.

Bottom line - we exclude anything that risks health, safety, or damage

Question 7

What happens if a cleaner finishes the job quicker than the estimated time?

Accepted Answer

We use flat-rate pricing based on the size of your home and the work required - not by the hour. That way, you always know the cost upfront, no surprises.

If a cleaner finishes sooner, the rate stays the same. Their goal is efficiency without cutting corners. If a job ever feels rushed, tell us and we will make it right

Cleaning Services Cross Plains, WI